German version available.

If you need help or if you have any problems during the charging process, please contact our hotline: + 43 72 0204017.

Protecting your personal data is a high priority for us. The following data protection information provides you with a detailed overview of the processing of your personal data. Personal data means any information relating to an identified or identifiable natural person. With this privacy statement we inform you about the nature, scope and purposes of the collection of personal data and how we handle this data. In addition, we would like to inform you about your rights with regard to the processing of your personal data.

We also point out that some of our charging hubs are equipped with a video monitoring system that only covers the area of parking spaces at the charging stations.

To whom does this data protection information apply?

This Privacy Statement applies to all users of our charging stations

• Who enter into a direct contract with Mercedes-Benz High Power Charging Europe GmbH (hereinafter "MB HPC Europe", "we", or "our") as the operator of the charging station during the respective charging process (so-called ad hoc charging/one-time payment)
• Who charge at MB HPC Europe charging stations using a charging card/app/plug and charge from an eMobility service provider.

Who is responsible for the processing of my data?

Controller for the processing of personal data is:

Mercedes-Benz High Power Charging Europe GmbH
Siemensstraße 7
70469 Stuttgart
Germany
info-charging@mercedes-benz.com

Whom can I contact with regard to data protection?

The contact details of the Chief Officer Corporate Data Protection are as follows:

Mercedes-Benz Group AG
Chief Officer Corporate Data Protection
HPC W079
70546 Stuttgart
Germany
E-Mail: data.protection@mercedes-benz.com

Where does my data come from and what data is processed?

Ad hoc charging, charging with charging card/app/Plug and Charge:

During the charging process, we process the following personal data that we have received from you:
Authentication data (pseudonymized identification), start and end of charging process, location of charging station, amount of energy dispensed, fees for charging process (including any blocking fees incurred after completion of the charging process), if necessary your reservation request, order or contract number, TerminalD.

As part of our customer service, we may process the following personal data that we have received from you:

First name, last name, telephone number, email address, customer number and other data relating to the business relationship (e.g. customer service queries and responses to customer satisfaction surveys).

Video monitoring:

We process images of you as part of video monitoring at the charging hubs.

What is the purpose of processing the data and what is the legal basis?

Ad hoc charging, charging with charging card/app/plug and charge of an eMobility service provider

We process your data for the purposes of concluding, fulfilling and implementing the contract (Article 6 para. 1 lit. b GDPR), in particular to ensure the provision of the desired amount of power and the correct invoicing of your charging process. The specific purposes of data processing depend on the content of the respective contract. Details can be found in your contract documents and the applicable terms and conditions.

We process your personal data on the basis of our legitimate interest or that of a third party, provided that your legitimate interests do not prevail (Article 6 para. 1 lit. f GDPR).
This includes the following processing purposes:

• Fraud prevention
• Processing of personal data for the establishment, exercise or defence of legal claims or defence in legal disputes
• Prevention and investigation of criminal offences
• Processing of your data for direct marketing purposes
• Ensuring IT security and IT operations
• Business management and risk assessment in the Mercedes-Benz Group AG

Video monitoring:

The recording and processing of video recordings shall also be based on the legitimate interest (Article 6 para. 1 lit. f GDPR) and for the following purposes:

• Securing evidence for the assertion and enforcement of legal claims
• Prevention and investigation of crime, in particular. Prevention of vandalism
• Customer safety, in particular protection against assaults on customers

How long will my data be stored?

Ad hoc charging, charging with charging card/app/plug and charge of an eMobility service provider

We only process your personal data as long as it is necessary to fulfill our contractual or legal obligations. In general we delete your contract data no later than three years after the end of the contractual relationship/end of the charging process if there are no statutory retention periods or another legal basis allowing the processing of data.

Video monitoring:

The video recordings are deleted after 72 hours, unless there are concrete indications of a criminal offense, such as property damage. In such cases, the recordings may be stored for the duration of the enforcement of legal claims.

Will my data be transferred?

We use processors to provide our services.
Your data will be forwarded to processors (e.g. payment service providers, IT service providers) for the purpose of processing payments. The transfer of your data to them takes place under strict compliance with the requirements of the GDPR. Processors are only allowed to process the data for our purposes but not for their own and are obliged to comply with the standards of the Mercedes-Benz Group.

When charging with a charging card/app/Plug and Charge from an eMobility service provider, data is transferred to your respective eMobility service provider as an independent Controller for the aforementioned billing purposes.

Will my data be transferred to a third country?

Your data will not be transferred to countries outside the EU or the EEA (third countries), unless we are obligated to do so due to official or court orders.

We are part of the internationally operating Mercedes-Benz Group. In the event that IT support is required for video surveillance at the Charging Hubs, we exceptionally grant access to a recipient based in the United Kingdom, i.e., outside the European Union (EU) or the European Economic Area (EEA). From the EU's perspective, the United Kingdom has an adequate level of protection for the processing of personal data that corresponds to EU standards (so-called adequacy decision). 

https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_de

What rights do I have as a data subject?

As a data subject you have the following rights:

Type. 15 GDPR: Right to information about the data stored by us.
Type. 16 GDPR: Right to have inaccurate data corrected.
Type. 17 GDPR: Right to have your data deleted if there is no legal reason for further storage.
Type. 18 GDPR: Right to demand a restriction of the processing of your data. This means that your data may still be saved, but processed only under limited conditions (e.g. with your consent or to assert legal claims).
Type. 20 GDPR: Right to data portability. You have the right to receive the personal data concerning you that you have provided to us from us in a structured, commonly used, machine-readable format, unless this has already been deleted.
Type. 21 GDPR: RIGHT OF OBJECTION: If we provide your data based on legitimate interests (Art. 6 Para. 1 f) GDPR) or to perform a public task (Art. 6 Para. 1 e) GDPR) and if there are reasons against this processing due to your particular situation, according to Art. 21 Para. 1 GDPR, the right to object to this processing.

You can assign your rights at any time to the following contact details: Mercedes-Benz High Power Charging Europe GmbH, Siemensstraße 7, 70469 Stuttgart, Germany, info-charging@mercedes-benz.com.

No fully automated decision-making pursuant to Art. 22 GDPR.

You have the right to lodge a complaint with the Data Protection Officer or a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR or other laws (Art. 77 GDPR).

1. Scope, Definitions, Subject Matter of the General Terms and Conditions

1.1 The business relationship between Mercedes-Benz High Power Charging Europe GmbH (“Provider”) and the Customer (“Customer”) is governed exclusively by the following General Terms and Conditions (“AGB” or “GTC”) in their version valid at the time of conclusion of the contract. Deviating general terms and conditions of the Customer shall not be accepted unless the Provider expressly agrees to their validity in writing.

1.2 The Customer acts as a consumer if the purpose of the goods and services ordered cannot be attributed primarily to his commercial or self-employed professional activity. Whereas a business person is any natural or legal person or partnership acting in the course of business in concluding the contract.

1.3 These General Terms and Conditions govern the use of Mercedes-Benz Charging Hubs (“GTC”) and the general conditions under which electric vehicles can be charged at the charging points of the stations.

2. Conclusion of the Contract

2.1 To start a charging process, the customer selects the payment method "card payment" on the charging station’s screen to authenticate themselves. The customer then follows the instructions on the payment terminal. After successful authorization, the customer can start the charging process using the button below the charging station’s screen. With the customer's authorization for a charging process, a contract is concluded regarding the charging process between the customer and the Provider.

2.2 The contract is concluded in German. The general terms and conditions are available to the customer in an English translation. In the event of deviations between the German and English versions, the German version has priority.

3. Charging Process; Disponability

3.1 There is no entitlement to a certain charging performance in kW, nor is there any entitlement to complete or proportional charging of the battery in a certain period of time. The charging performance may vary depending on grid stability, station load, and other technical factors.

3.2 The customer can recognize the availability of a charging station by the light bar on the light pole. Blue stands for successful authentication and charging process started, green stands for available and freely usable, red stands for offline or not usable, orange stands for reserved.

3.3 The charging operation ends with unlocking the charging cable.

4. Fee for charging service

4.1 In return for the charging service and the electric power charged, the customer shall pay an amount in money. The fee is calculated based on the price shown on the charging station´s screen when initiating the charging process. All prices include the applicable tax.

4.2 Payment of the purchase price is due immediately upon conclusion of the contract. The charging process only starts after confirmation of the payment method and completion of the respective authorization modalities.

4.3 The payment methods are specified on the credit card terminal.

4.4 Payment by credit or debit card can be made either by card insertion or by contactless payment. The Customer must complete the payment process by entering the personal PIN and where appropriate by completing additional authorizations requested by the credit card provider.

4.5 The customer can request a receipt by selecting the "Receipt" function on the charging station´s screen. The further steps required to receive a receipt are then described on the screen and may be associated with the provision of further personal contact data such as an e-mail address.

5. Use of charging points and obligations of the customer

5.1 The customer shall use the Mercedes-Benz Charging Hub properly and with due diligence. He must ensure a proper cable connection between his vehicle and the charging point. If a customer discovers damage or receives error reports at a charging station or on the charging cable, this charging point may not be used anymore and usage must be terminated immediately. The damage or error must be reported via the hotline specified on the Mercedes-Benz Charging Hub.

5.2 The Customer is only permitted to use a charging point to the extent that is typically associated with charging a BEV (Battery Electric Vehicle) or PHEV (Plugin Hybrid Electric Vehicle) in accordance with the normal consumption and usage behavior of a consumer.

5.3 For reasons of grid stability and due to the use of load management for the purpose of grid-based charging, phased throttling of the charging capacities may occur, and the rated output of the charging points may be temporarily undershot or the charging process may be entirely interrupted. The customer is not entitled to demand the continuation of an interrupted charging process.

6. Liability

6.1 The Provider is exempt from its obligation to provide services as long as and to the extent that recharging points are not available or the power supply to the recharging points is disrupted. Even in the event that the power supply of the charging point is restored, the Provider cannot ensure the resumption of the charging process. The customer is not entitled to demand the continuation of an interrupted charging process.

6.2 Claims of the customer for damages are excluded. This excludes claims for damages on the part of the Customer arising from death or personal injury, health or from breach of material contractual obligations (cardinal obligations) as well as liability for other damages arising from intentional or grossly negligent breach of duty by the Provider, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract. Otherwise, the following applies. Apart from that, the Provider shall be liable only in the event of intentional or grossly negligent breach of material contractual obligations, such as those which the Operator's contract intends to impose on the basis of its content and purpose or whose fulfillment enables the proper performance of the contract in the first place and on whose compliance the Customer is regularly entitled to trust. This liability is limited to the typical damage foreseeable at the time the contract was concluded.

6.3 Liability is unlimited in the event of death or personal injury. The limitations of liability resulting from 6.1 and 6.2 do not apply if the Provider fraudulently concealed the defect or provided a guarantee for the quality of the service. The same applies if the Provider and the Customer have concluded an agreement on the condition of the service. The provisions of the Product Liability Act remain unaffected.

6.4 The restrictions of 6.1 and 6.2 also apply in favor of the legal representatives and agents of the Provider if claims are asserted directly against them.

6.5 If the Customer breaches these General Terms and Conditions, the Operator is entitled to prohibit the Customer from using the charging points.

7. Legal succession

The Provider is entitled to transfer the rights and obligations arising from this Agreement to a legal successor at any time with the consent of the Customer. The Customer may only refuse consent if there are reasonable concerns about the technical or economic performance of the legal successor. If the operator transfers rights and obligations under this Agreement to a Group company, no consent is required in deviation from sentence 1. This also applies to repeated subsequent legal consequences.

8. Place of Jurisdiction and Applicable Law

The place of jurisdiction is Vienna if the Customer is a business. Otherwise, the legal place of jurisdiction applies. The legal relationship between the Operator and the Customer is governed exclusively by Austrian law, under the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. The legal requirements for restricting the choice of law and the applicability of mandatory regulations, in particular consumer protection legislation, remain unaffected.